Double-walled glasses are made with a high borosilicate glass. Borosilicate glass is a type of glass that contains boron trioxide which allows a very low coefficient of thermal expansion.
This means it will not crack under extreme temperature changes like regular glasses. The durability of double-walled glass makes it the best glass for high-end restaurants, laboratories, and wineries.
All double-walled glasses have a small hole at the bottom, which is sealed to equalize the pressure of the double-walled glass layers and ensures that the glass does not get broken despite extreme temperature fluctuations.
If the seal is accidentally removed, moist will take place between the two walls and it will no longer serve its function.
Yes, we do offer the same-day delivery of our products. Cut off time: 12noon. All payments validated after 12noon will be shipped on the next business day.
Same day delivery – Grab fee would depend on your location (Pick up point: New Manila Quezon City). A screenshot will be sent to your email upon booking.
Courier Delivery within Metro Manila – P150; Additional fee apply for more than 3kg.
Nationwide Delivery- P250; Additional fee apply for more than 3kg.
Your 100% satisfaction is important to us. If a product gets damaged or was faulty upon a delivery, Walled.PH accepts returns and exchanges requests for the products that are broken or damaged within 48 hours upon receipt of delivery.
Once the return request has been approved, a full refund will take 5-7 business days. In case of product replacement, the item will be shipped within 2-3 business days.
IMPORTANT:
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will be sent back to the client shortly after.
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